Freightliner Custom Chassis is the only chassis builder to offer around-the-clock toll-free support directly from the manufacturer for the life of your coach – not just the warranty period.
Designed for unsurpassed peace of mind, 24/7 Direct gives you access to trained Freightliner RV personnel with an average of 20 years’ experience. If for some reason your mobile phone drops the call, or you hang up, a technician will call you back by the end of the day. In many cases, if you’re willing to try a few things, our technicians can get you back on the road. If not, they’ll send out a technician who can.
From general support to technical inquiries or breakdown assistance, our friendly phone support team is ready for anything – and can even arrange for roadside assistance, should it be necessary. Simply call 1-800-FTL-HELP.
For easier access to the breadth of 24/7 resources, we also offer a 24/7 Direct app for iPhone and Android devices. The reimagined app featuring OwnerHQ helps you locate service dealers, provide feedback on service experiences, store and share maintenance logs, and access service checklists, owner and maintenance manuals, dash light descriptions, FAQs and more. And of course, our factory-direct phone support is always just a click away.
Each new Freightliner Custom Chassis owner also receives a 24/7 welcome kit featuring a Custom Class Passport that delivers easy access to training, maintenance and customer support to help you care for your RV chassis.
It’s all about delivering the very best premium RV ownership experience.