Discover the Premium Difference

Luxury RV owners rely on Freightliner Custom Chassis to provide the performance they expect from their diesel motorcoaches. Our customer relationships are built on the assurance of industry-leading owner support, as well as the peace of mind that comes with the heritage and backing of the Daimler group. From the largest service network to the most robust owners club, FCCC delivers the very best motor coach ownership experience. Take a look below to see how.


Freightliner Custom Chassis is the only chassis builder to offer around-the-clock toll-free support directly from the manufacturer for the life of your coach – not just the warranty period.

Designed for unsurpassed peace of mind, 24/7 Direct gives you access to trained Freightliner RV personnel with an average of 20 years’ experience. If for some reason your mobile phone drops the call, or you hang up, a technician will call you back by the end of the day. In many cases, if you’re willing to try a few things, our technicians can get you back on the road. If not, they’ll send out a technician who can.

From general support to technical inquiries or breakdown assistance, our friendly phone support team is ready for anything – and can even arrange for roadside assistance, should it be necessary. Simply call 1-800-FTL-HELP.

For easier access to the breadth of 24/7 resources, we also offer a 24/7 Direct app for iPhone and Android devices. The reimagined app featuring OwnerHQ helps you locate service dealers, provide feedback on service experiences, store and share maintenance logs, and access service checklists, owner and maintenance manuals, dash light descriptions, FAQs and more. And of course, our factory-direct phone support is always just a click away.

Each new Freightliner Custom Chassis owner also receives a 24/7 welcome kit featuring a Custom Class Passport that delivers easy access to training, maintenance and customer support to help you care for your RV chassis.

It’s all about delivering the very best premium RV ownership experience.

24/7 Service & Support



Established in 1995 and trusted by some of the most respected names in the RV, walk-in van, commercial bus and school bus industries, Freightliner Custom Chassis Corporation (FCCC) is a leading manufacturer of premium vehicle chassis. As part of the Daimler family, Freightliner Custom Chassis shares the heritage and engineering excellence of Freightliner and Mercedes-Benz – leveraging expertise in heavy-duty durability and precision performance to infuse each of our chassis with the best of all worlds.

Located in Gaffney, South Carolina, FCCC employs more than 650 employees in our manufacturing, customer support and retail facilities. As the world’s largest manufacturer of diesel walk-in van chassis, nearly two-thirds of all diesel walk-in van chassis sold today are made by FCCC. We also hold more than half the market in Type A diesel motor home chassis and more than a quarter of the market in conventional school bus chassis.

At FCCC, we recognize that our goal of building market-leading chassis cannot be realized without a thorough understanding of – and response to – our customers’ needs. We deliver superior performance, safety, reliability and customer support based on a wealth of in-depth knowledge and resources, because as we always tell our customers, we’re proud to say we’re Driven by You.


Beyond the comfort and peace of mind that comes with FCCC’s comprehensive service network, FCCC owners have access to more resources and benefits than any other owner group.

  • Freightliner Chassis Owners Club (FCOC) benefits:
    • Parts and labor discounts at select Freightliner service locations
    • Nationwide rallies and events offer excursions to great destinations
    • FCOC’s comprehensive communications keep owners informed
    • Group discounts including Chrysler vehicles below invoice
  • Superior customer education and training with more than 30 Camp Freightliner classes per year
  • Factory-led “Fireside Chat” seminars at all major rallies and shows


Tour the factory to see how our chassis come together! At approximately 200,000 sq. ft., the FCCC Factory is a must-see for Freightliner Chassis Owners. Just 4½ miles from our Service Center and 6 miles from the KOA Campground, the FCCC Factory offers a daily tour Monday – Friday with registration beginning at 10:15 am in the main lobby. Each tour lasts 45 minutes to an hour, and you will see everything from an engine being up-fitted with accessories to a completed chassis ready to roll out the door to the body builder. For your safety, we ask that no open toed shoes be worn.

552 Hyatt St.
Gaffney, SC 29341
P: 864-487-1700
F: 864-487-6400


If you have any comments, questions or suggestions about our products, options, website, dealers or anything else, please let us know. It's the best way to make sure our service meets your expectations.

552 Hyatt St.
Gaffney, SC 29341
P: 864-487-1700
F: 864-487-6400

103 Campus Drive
Gaffney, SC 29341
P: 855-253-0421
F: 864-206-8755
Hours: M-F, 8:00am to 4:30pm EST

1-800-FTL-HELP (1-800-385-4357)


Click here to register
P: 864-206-8607