Freightliner Custom Chassis is the only chassis builder to offer around-the-clock toll-free support directly from the manufacturer for the life of your coach – not just the warranty period.
Designed for unsurpassed peace of mind, 24/7 Direct gives you access to trained Freightliner RV personnel with an average of 20 years’ experience. If for some reason your mobile phone drops the call, or you hang up, a technician will call you back by the end of the day. In many cases, if you’re willing to try a few things, our technicians can get you back on the road. If not, they’ll send out a technician who can.
From general support to technical inquiries or breakdown assistance, our friendly phone support team is ready for anything – and can even arrange for roadside assistance, should it be necessary. Simply call 1-800-FTL-HELP.
For easier access to the breadth of 24/7 resources, we also offer a 24/7 Direct app for iPhone, Android and Windows devices. You can easily locate a dealer near you, receive directions, view service hours and much more. And of course, our factory-direct phone support is just a click away.
Each new Freightliner Custom Chassis owner also receives a 24/7 welcome kit featuring a personalized USB card that is loaded with valuable information. Highlights include “Knowing Your Chassis” as well as PDF files and links to a wide range of resources.
It’s all about delivering the very best premium RV ownership experience.