Protection Plans

FCCC Customer Protection Plans give you the option to extend your original factory chassis warranty above and beyond the basic warranty of your vehicle.2 It’s the same factory warranty, backed by FCCC, with no preauthorization or deductible required, and the plan allows you to pick and choose the best package or packages to suit your needs.

Customer Protection Plan Packages

The Complete Basic Chassis Less Drivetrain Plan

This Plan covers the entire chassis as delivered by FCCC with the exception of the engine, transmission, axles, tires and body, which have their own separate warranties.

The following components3 are included in this coverage plan (or you may also limit coverage to specific system components):

  • Air conditioning components
  • Air/hydraulic components
  • Alternator
  • Brake components (excluding normal wear items such as shoes, pads, drums and rotors)
  • Chassis electrical
  • Chassis harness
  • Cooling fan assembly
  • Engine cooling components
  • Engine harness
  • Fuel tank
  • Fuel lines and plumbing
  • Ignition controls
  • Instrumentation components
  • Radiator/charge air cooler and plumbing
  • Starter
  • Steering components
  • Suspension components
  • Transmission harness

Plans available include:

  • 3 years and 100,000, 150,000 or 200,000 miles
  • 4 years and 50,000, 100,000, 150,000 or 200,000 miles
  • 5 years and 50,000, 100,000, 150,000 or 200,000 miles

The Front and Rear Axle Plan

This Plan covers front axle beams, spindles, kingpins and kingpin bearings, drive axle differential assembly and all internal lubricated parts, axle shafts and axle housings.4

Plans available include:

  • 3 years and 100,000, 150,000 or 200,000 miles
  • 4 years and 50,000, 100,000, 150,000 or 200,000 miles
  • 5 years and 50,000, 100,000, 150,000 or 200,000 miles

The Towing/Roadside Assistance Plan

This Plan covers up to $550 USD (or Canadian equivalent) maximum charge per occurrence for towing or roadside assistance due to a component breakdown that prevents the safe and lawful operation of the vehicle. It covers towing to a Freightliner service center, engine or transmission supplier service center—even if the engine or transmission supplier’s warranty may not cover towing or roadside assistance.

Plans available include:

  • 3 years and unlimited miles
  • 4 years and unlimited miles

Coverage Terms and Conditions

Eligibility

Chasis Timeframe: Extended coverage can be purchased on the spec or in the aftermarket. Timeframe to purchase coverage on the aftermarket, as well as applicable late fees (25%, up to $400 per unit) are based on the New Coverage Purchase Schedule.

Eligible Repairs

Your Freightliner dealer will perform all repairs that are covered under the Customer Protection Plans.

Repairs made by service facilities that are not authorized Freightliner dealerships or service centers are subject to shortage or denial.

Plan Coverage Starting and Ending Limitations

All time and mileage specifications are from the original in-service date and odometer reading of the motorhome/chassis. Plan expiration is specified in your choice of Customer Protection Plan.

Purchasing the Plan

FCCC Customer Protection Plans are available for purchase from Freightliner Custom Chassis Corporation’s Customer Service Department. Please contact us for a customized quote:

Freightliner Custom Chassis Corporation
Customer Support Department
552 Hyatt Street
Gaffney, SC 29341
800-385-4357
fcccservice@daimler.com

Transferring the Plan

Remaining Plan coverage will be transferred to subsequent owners at no charge. Please notify FCCC of the sale of the chassis.

2 All time and mileage specifications are from the original in-service date and odometer reading of the chassis.

3 Applies only to parts supplied by Freightliner Custom Chassis Corporation. Some components listed are optional and may not be supplied by FCCC. Exclusions are set forth in the FCCC Owner’s Warranty Information booklet. Engine and transmission extended warranties are available through the manufacturer and most can be purchased for you by FCCC.

4 Excludes drivelines, input and output seals, tie rod ends and front and rear axle attachments such as hubs, wheel seals and wheel bearings