Freightliner Dealer Service Survey

If you’ve recently visited a Freightliner service facility, we would appreciate your feedback. Please help us improve our service by taking a few moments to answer the following questions. By filling out this form, you are giving us permission to use your feedback on our website or other publications.

DEALER INFORMATION
Dealer*
Address
City
State
ZIP Code
Contact*
Phone
Customer Information
Name*
First Last
Phone*
Email
VIN*
Must be 17 Characters
What type of FCCC product do you own?*
- Motorhome
- Commercial Bus
- Walk-In Van
- School Bus
SELECT THE OPTION BELOW WHICH BEST DESCRIBES YOUR ANSWER.
If you have any suggestions or comments on how we can improve or expand, please give us your comments below. Please answer all multiple-choice questions so the scoring accurately reflects your experience; comments are optional.
1. How was the overall appearance of the facility as you drove up to the service area?*
Very Organized (15) Organized (10) Disorganized (2) Very Disorganized (1)
Additional comments (optional)
2. How satisfied were you with the greeting you received from the service department?*
Very Satisfied (15) Satisfied (10) Dissatisfied (2) Very Dissatisfied (1)
Additional comments (optional)
3. How satisfied were you with the repairs or service that was performed?*
Very Satisfied (15) Satisfied (10) Dissatisfied (2) Very Dissatisfied (1)
Additional comments (optional)
4. How satisfied were you with the timeliness of the repairs or service work being done?*
Very Satisfied (10) Satisfied (5) Dissatisfied (2) Very Dissatisfied (1)
Additional comments (optional)
5. How satisfied were you with the customer lounge and waiting area?*
Very Satisfied (10) Satisfied (5) Dissatisfied (2) Very Dissatisfied (1) Did Not Use
Additional comments (optional)
6. Was the service department knowledgeable about your FCCC product?*
Very Knowledgeable (15) Knowledgeable (10) Unknowledgeable (2) Very Unknowledgeable (1)
Additional comments (optional)
7. Would you recommend this dealer to others?*
Yes (10) No (5)
Additional comments (optional)
8. Was your appointment taken and adhered to?*
Yes (10) No (5)
Additional comments (optional)
9. Are you a member of the Freightliner Chassis Owner's Club?*
Yes No

Freightliner Dealer Service Survey

DEALER INFORMATION

Customer Information

SELECT THE OPTION BELOW WHICH BEST DESCRIBES YOUR ANSWER.